Privacy Policy

At Ezra Cleaning and Organising Solutions, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our cleaning services and interact with our business.
What Information Do We Collect?
We may collect personal information from you in several ways, including when you:
•    Book a service: This includes your name, address, phone number, email address, and details about the cleaning service you require.
•    Communicate with us: We may collect information from emails, phone calls, or messages you send us.
•    Make payments: We collect payment-related information, such as credit card details or bank account information. Please note that we use secure third-party payment processors, and we do not store your full payment card details on our servers.
•    Visit our website: We may collect non-personal information like your IP address, browser type, and how you interact with our website through cookies and similar technologies.
How Do We Use Your Information?
We use your personal information for the following purposes:
•    To provide our cleaning services: This includes scheduling appointments, performing the cleaning, and communicating with you about your service.
•    To process payments: Handling billing and payment for the services you receive.
•    To communicate with you: Sending service confirmations, reminders, updates, and responding to your inquiries.
•    For internal record-keeping: Maintaining accurate records of our services and client interactions.
•    To improve our services: Analyzing feedback and usage patterns to enhance the quality of our cleaning services and customer experience.
•    For marketing purposes (with your consent): If you opt-in, we may send you promotional offers, newsletters, or information about new services. You can opt-out at any time.
•    To comply with legal obligations: Meeting any applicable legal or regulatory requirements.
How Do We Share Your Information?
We respect your privacy and will only share your information in limited circumstances:
•    With our cleaning staff: To enable them to perform the requested services at your location. This includes sharing your address and specific cleaning instructions.
•    With third-party service providers: We may use trusted third-party companies to help us operate our business, such as payment processors, scheduling software providers, and IT support. These providers are obligated to protect your information and only use it for the purposes we specify.
•    For legal reasons: We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.
•    With your consent: We will obtain your explicit consent before sharing your information for any other purpose.
Data Security
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes using secure servers, encryption, and implementing internal procedures to safeguard your data. However, please remember that no method of transmission over the internet or electronic storage is 100% secure.
Your Rights
You have certain rights regarding your personal information:
•    Access: You can request access to the personal information we hold about you.
•    Correction: You can request that we correct any inaccurate or incomplete personal information we hold about you.
•    Deletion: In certain circumstances, you can request that we delete your personal information.
•    Opt-out of marketing: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or by contacting us directly.
To exercise any of these rights, please contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post any updates on our website and indicate the "last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please don't hesitate to contact us using the given phone number and email address.
Last Updated: June 30, 2025